Privacy Policy

TOWO SMART CO., LTD. (“TOWO SMART”, “we”, “us”, or “our”) operates the website www.towosmart.com (the “Site”) and provides smart home devices, IoT modules, and ODM/OEM manufacturing solutions (collectively, the “Services”). This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our Site, submit inquiries, or engage with our Services.

By accessing the Site, submitting a contact form, or using our Services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide and technical information automatically collected when you browse the Site.

Personal Information You Provide:

Full name, company name, job title
Email address, phone number, company address
Project requirements, product inquiries, and communication records
Any other information you submit through forms or direct email

Automatically Collected Information:

IP address, device type, browser, operating system
Pages viewed, visit duration, referral source, and usage behavior
Cookies and similar tracking technologies

We do not intentionally collect sensitive personal information such as government IDs, payment details, or biometric data unless required for a specific transaction.

2. How We Use Your Information

We use your information only for legitimate business purposes:

To respond to your inquiries and provide quotations
To process orders, manufacturing arrangements, and after-sales support
To improve our website, products, and services
To send product updates, industry news, and marketing information (you may opt out anytime)
To comply with legal obligations and protect our legitimate business rights

3. Information Sharing and Disclosure

We do NOT sell, rent, or lease your personal information to third parties.

We may share information only in the following situations:

With trusted service providers (hosting, logistics, shipping, payment) who assist our operations
When required by law, regulation, or governmental request
In connection with a merger, acquisition, or asset transfer
With your explicit consent

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. After the retention period, data will be securely deleted or anonymized.

5. Cookies and Tracking Technologies

Our Site uses cookies to improve user experience, analyze traffic, and support website functions. You can disable cookies through your browser settings, but some features may be affected.

6. Data Security

We implement industry-standard security measures including encryption, access control, and secure server management to protect your data from unauthorized access, disclosure, or misuse. While we strive to protect your information, no electronic transmission or storage method is 100% secure.

7. International Data Transfers

As a global business, your information may be transferred and processed in countries including China. We ensure such transfers comply with applicable data protection laws including GDPR and CCPA.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict data processing
Withdraw consent where processing is based on consent

To exercise these rights, contact us at: info@towosmart.com

9. Children’s Privacy

Our Site and Services are intended for business users aged 18 and above. We do not knowingly collect information from children under the age of 13.

10. Changes to This Privacy Policy

We may update this policy periodically. The revised version will be posted on this page with an updated effective date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

TOWO SMART CO., LTD.

Email: info@towosmart.com

Website: www.towosmart.com

About Us